General FAQ's
Below are some frequently asked questions about our services. If you have additional questions that are not answered below, please reach out to us here!
What is the difference between a Concierge and a Planner?
As a true concierge service, we are committed to providing just what you need. All of our services and products are completely customizable. No task is too small or too big! We want to make sure every MOMENT of your event is filled with JOY!
Are you certified and do you carry insurance?
Kristin is a Master Certified Wedding and Event Planner with the Certified Wedding Planner Society. She also holds a Wedding Design Certificate as well as a Timeline Genius Certificate. Moments Made Simple, LLC is fully insured and can provide COI to venues upon request.
Do you require a deposit and what is the cancellation policy?
All terms and conditions are outlined in the contract signed at booking. For most services we require a 50% deposit to secure the date.
How far in advance should I book for services?
The sooner the better! Every great event needs time to prepare. For larger full service planning events, we recommend 8 months to a year or more. (But if your timeframe is shorter, reach out anyway, we can help out!) For decor, balloons, or other inquiries, we recommend at least two weeks lead time.
How do I pay for services or items?
We accept cash, credit card payments, Venmo, and checks. An invoice will be provided to you. We process all payments through a secure site and no additional fee is added.
Do you have any vendors you recommend?
Yes! We are constantly adding to our Vendor Friends! Our latest recommendations can be found here.
Balloon FAQ's
Moments Made Simple, LLC is not responsible for balloons that pop AFTER delivery. A 50% deposit is required to secure your event in our calendar and it is non-refundable. By submitting the deposit, you agree to the following terms and conditions.
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If the deposit is not paid, your event is not scheduled in our calendar.
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Order balances are due 24 hours prior to the agreed time of installation, pick up, or delivery.
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We use tools that are safe for walls when removed properly. We are not responsible for any damages.
We reserve the right:
Due to the unexpected circumstances that can occur with any event, we reserve the right to make changes only in the best interest of our clients. If the facility is not available or set up at the promised time is not feasible, decor may be left in the nearest acceptable location. Any additional time required (if available) to complete the job will be billed to the client.
How should I store my balloons? How long will they last?
Please keep in mind that balloons WILL pop under direct heat and prolonged sun exposure. We recommend planning your balloon installs under shaded areas or away from heat vents or direct heat sources if possible. Balloons last for weeks when kept indoors, their life span shortens significantly outdoors.
What happens to the balloons after my event?
The client is responsible for discarding/taking down balloons after their event. We can return for take down if necessary (fees apply). If you have questions about the best way to take your balloons down send us an email or DM!
Can I cancel my booking after paying the deposit?
We understand that plans can change – so for now, we allow credit of deposit to be applied to a new date up until one month (30 days) prior to the event date. If canceling services under one month, the deposit amount will not be refunded as the material required for your event would have been ordered already.
What about outdoor balloons?
Outdoor installations may require an extra fee depending on complexity. Although we do everything in our power to ensure the decor will hold up, we NEVER guarantee perfect outdoor installs. We use the best quality materials but are not responsible for how the weather may affect the installation. Installations may be moved to another date (upon availability) due to inclement weather or moved inside. Our priority is your satisfaction, your safety and ours. We reserve the right to postpone events due to weather.
A variety of techniques are used to secure garlands in outdoor installs, paint chipping may occur and glue residue may be left behind after removal. Our team will strive to avoid any damages but if any occur, Moments Made Simple, LLC is not responsible.
What are the different sizes of balloons used?
Most Common sizes are 30", 24", 17", 16", 11", 9", and 5". Balloon mosaics are made custom and smaller balloons are included.
What balloon colors are there to choose from?
We mainly use Qualatex balloons. Below are color examples, but please note custom colors can be achieved with double stuffing option at an additional fee. Color choices are also subject to availability and may need to be substituted for something similar.
What Our Clients Say
